Different investigations have shown how,when the emotional and communicative skills of sanitation personnel are limited, the possibilities of being suedby patients rise. In particular, during the last decade, a number of publications have described the relevance of the doctor-patient relationship as an essential indicator of the quality of the healthcare system. Indicators such as the treatment-adherence level and the improvement of clinical results, as well as the levels of customer satisfaction are linked to the empathy and emotional communications skills of the sanitation personnel.
The Emotional Intelligence (IE) is also a key factor in the performance, the leadership capacity, the teamwork, the implication level and even the professional satisfaction of the professionals.
Therefore, the sanitation staff shoulddevelop their personal and social competencies, and in particular, those related to Emotional Intelligence.
Up to 85% of patients that change their doctor, do it due to their lack of Emotional Intelligence (IE).
Our desire is to bring closer the concepts of emotion and emotional intelligence, from aeminently practical perspective, to the sanitation staff. In particular, our aim is to help professionals to recogniseand develop their own emotional skills, so that, in return, this personal growthtranslates into a better emotional and professional balance and into a better relationship with their patients and with their own work team.